Why Is Customer Service So Bad? Because It's Profitable. – HBR.org Daily

Why Is Customer Service So Bad? Because It's Profitable. – HBR.org Daily

Why Is Customer Service So Bad? Because It’s Profitable.  HBR.org Daily

It’s a familiar scenario: A *service* provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer *service* …

Why Is Customer Service So Bad? Because It's Profitable. – HBR.org Daily